At GetOrganic, we’re committed to providing high-quality products and a smooth shopping experience. If something doesn’t meet your expectations, our return and refund policy ensures your concerns are resolved quickly.
You Can Return or Request a Refund If:
You received a damaged, faulty, or incorrect product. You changed your mind and the product is:
- Unopened
- Unused
- In original packaging
- Returned within 7 days of delivery
- You have proof of purchase (order number or invoice)
- What Happens After You Return It?
- Upon inspection and approval, we’ll issue you a refund via store credit/voucher or a replacement, based on your preference.
- Refunds are not issued as cash but as credit to use on your next purchase.
Important Notes:
- Sale items are non-refundable and non-exchangeable unless damaged or incorrect.
- Shipping charges for returns or exchanges are the responsibility of the customer.
- If you return a product that doesn’t meet the return conditions, it will be sent back to you.
How to Request a Return or Refund:
Email us at info@getorganic.shop with:
- Your order number
- A clear reason for return/refund
- Photos (if damaged/faulty)
- We’ll guide you through the return steps.
- Send the item back to our warehouse in original packaging.
- Once received and approved, we’ll issue your refund voucher or replacement.
